Is web browsing/email/downloading/streaming slow, responding sporadically or not working at all on your device(s) (computers/tablets/phones)?

Turn the modem off and on (it may have a switch or you may have to do it at the power point). Wait 5 mins and check your device(s). Still no good? Restart the device(s). Still no action? Contact your ISP (Internet Service  Provider) for free support or Cutting Edge IT for paid support.